Refund policy
We want you to be happy with your order. If something isn't right, here is how returns and refunds work at Hochodo.
Return window
You have 30 days from the date of delivery to request a return. To be eligible, the item must be unused, clean, in the same condition as you received it and in its original packaging, with all accessories and inserts.
Bundles and gift sets must be returned complete.
How to start a return
- Email us at info@hochodo.com with your order number and the item(s) you want to return.
- We reply with your return instructions. Our default return address is: Hochodo Returns, Owam Ventures LLC, 760 Route 46 West, Suite 1102, Parsippany, NJ 07054, United States. Our products ship from partner warehouses in the United States, so for some orders your instructions will give the address of the US warehouse that shipped your order instead. Please email us before sending anything back, so we can match your return to your order.
- Pack the item securely. For knives, protect the blade (original sheath or packaging, or cardboard taped around the edge) so no one gets hurt in transit.
Return shipping costs
Return shipping is paid by the customer, unless the item arrived damaged, defective or not as described. We recommend a trackable shipping service; we can't refund a return we don't receive.
Damaged, defective or wrong items
Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, email us at info@hochodo.com within 48 hours of delivery with your order number and photos of the item and the packaging. We'll send a replacement or refund you, at our cost.
Refunds
Once we receive and inspect your return, we email you to confirm. Approved refunds are issued to your original payment method within 14 days of receiving the return. Your bank or card issuer may take a few more days to post it.
There is no restocking fee, and original shipping was free, so there is nothing to deduct for it. Items returned used, damaged by misuse (for example dishwasher damage, or chipping from bones or frozen food) or incomplete may be refused or partially refunded.
Exchanges
We don't offer direct exchanges. The fastest way to get a different item is to return the one you have and place a new order.
Non-returnable items
Gift cards can't be returned or refunded.
Questions
Email us at info@hochodo.com. We reply Monday–Friday, 9 am–6 pm ET, within 1–2 business days.